Compare Multitel's Hosted PBX service to on-premise phone systems.
Business Benefits
Multitel's Hosted PBX service
On-premise phone system
Pricing
Includes migration, support, phone numbers, all features, calling to US and CA at $0.0095/minute
Pricing
Equipment costs range in the $1000s
Service prices vary based on capacity and service provider
Capital investment
No capital expenditure beyond the phones themselves
Low monthly fees
Capital investment
Requires considerable upfront capital investment in equipment and software, technicians and wiring
Operational costs
No charge for maintenance, upgrades or licenses
Very low costs for calling US , Canada ($0.0095/minute) and worldwide
Operational costs
Requires ongoing maintenance, upgrades and
license costs
Local and long distance calls incur telco charges
Reliability
Hosted in enterprise-grade datacenters 24/7/365 infrastructure monitoring
Build with best-of-breed components
Connected by top-tier providers
Multiple Geographically diverse datacenters ensure business continuity
Reliability
Reliability is limited by the capabilities of your IT resources
Reliability is also limited by the response time of your
IT resources, technicians, and telco
Onboarding and migration
Free migration
We port all of your numbers
We help you set up your users
We configure your phones
Onboarding and migration
Vendor charges for migration and onboarding as part of installation and integration costs.
Support
Phones answered in less than 60 seconds
Emails answered in less than 1 hour
Support
Your IT staff manages the equipment
Support is limited by the response time of your IT resources, technicians, and telco
Calling Features
Multitel's Hosted PBX service
On-premise phone system
Automated Attendant
Yes
Automated Attendant
Yes
Hunt Groups
Yes
Hunt Groups
Yes
Dekstop App support
Yes
Dekstop App support
Yes
Mobile Softphone App support
Yes
Mobile Softphone App support
Depend on vendor capabilities
Mobility
Include Find Me/Follow Me
Include voicemail-to-mail
Mobility
Depend on vendor capabilities
Conferencing
Comes with Multitel's Web based conferencing and collaboration
Host up to 50 scheduled callers
Connect 20 callers without reservations
No dedicated line required
Conferencing
Must purchase separate software and/or hardware
Conferencing
Every account can use Fax to Email and Web to Fax for no additional costs
Conferencing
Must purchase web faxing service separetely
Multitel's Hosted PBX service
On-premise phone system
Ease of management
Online control panel simplifies moves, adds, changes, and other admin tasks
Mobile & remote management is no different than on-site
Ease of management
Often requires multiple interfaces to manage across suite of capabilities
Online admin capabilities will vary by provider
Granular levels of control
Online control panel offers full control, down to individual users and services
Scaling is simple
Granular levels of control
Charged for as part of a maintenance contract with PBX vendor
Requires technician and IT expertise for significant scaling as well as adding new departments or sites
Ease of scalling
No wiring necessary—just add a new user and plug in a new phone
Ease of scalling
May require additional switching hardware, gateways and other equipment