IVR

IVR

IVR menu allows you to define Interactive Voice Response to manage voice menus.

Welcome Message- is the media file to play to the calling user while waiting for the userchoice.

Menu selection timeout is the time in seconds to wait for the user choice before going to the“On timeout” destination.

Digit timeoutis used when the “Allow Dialing Extensions” or the “Allow Dialing Features

Code” is selected allows to determine the amount of seconds to wait before considering the number entered as “complete”

Loop on Timeoutpermits the welcome message to play again every time the Menu selection timeout expires.

Loop on wrong key press- if the user chooses an unsupported keythis feature will have the welcome message/timeout restart

Allow Dialing Extensions permits the calling user to dial directly an extension instead ofpicking one of the digits/choices.

Allow Dialing Feature Codes, like above, but for feature codes.