Feature Codes
Feature Codes
Feature Codes are the key to access any aspect of the PBX, from trigger special features to performing longer/multi-step operations. Feature codes can start with the * (star) or with the # (hash or pound) keys and can be associated with a number of actions from the following list. When requested, the special string [NUM] and [EXT] can be used in the feature code. The [NUM] will be replaced with the number dialed.
For example, if a feature code is set to *62[NUM] for “Mask the callerID on calling [NUM]” then if the number *625558764 is dialed, then the [NUM] is assigned to the number 5558764. The [EXT] instead will be replaced with an extension number. If a feature code is set to *8[EXT] to Pickup Extension [EXT] and you have defined extension 100, then dialing *8100, the extension 100 will be picked up.
Some feature codes are hard coded and cannot be changed:
#0 - Stop recording while on call
#1 - Start recording while on call
## - Server assisted blind Transfer
#* - Server assisted attended Transfer
*1 - reserved to enable/disable recordings.
List standard feature codes:
|
Feature code |
Description |
|
Answer the call |
Usually not needed, it just answers the call |
|
Barge with extension [EXT] |
Barge with extension [EXT] |
|
Dial by name directory |
Access to Dial by name directory menu |
|
Dial by name using the [NUM] dialed |
Use the dialed [NUM] to call using dial by name |
|
Disable FMFM extension |
Disable FMFM for the calling extension
|
|
Disable on busy forwarding for calling extension |
Disable on busy forwarding for calling extension |
|
Disable on no answer forwarding for calling extension |
Disable on no answer forwarding for calling extension |
|
Disable on offline forwarding for calling extension |
Disable on offline forwarding for calling extension |
|
Disable unconditional forwarding for calling extension |
Disable unconditional forwarding for calling extension |
|
Enable FMFM |
Enable Find Me/Follow Me for the calling extension |
|
Enable on busy forwarding for calling extension |
Enable on busy forwarding for calling extension |
|
Enable on no answer forwarding for calling extension |
Enable on no answer forwarding for calling extension |
|
Enable on offline forwarding for calling extension |
Enable on offline forwarding for calling extension |
|
Enable unconditional forwarding for calling extension |
Enable unconditional forwarding for calling extension |
|
Force Recording of the call |
Activate the recording for the call |
|
Hangup the call |
Hang-up the call |
|
Intercom with extension [EXT] (two way audio) |
Perform an intercom (two way audio) with the extension dialed [EXT] |
|
Login to all Queues |
Login the calling extension to all queues |
|
Logout from all Queues |
Logout the calling extension to all queues |
|
Mask the callerID on calling [NUM] |
Activate the Privacy Mode while calling the [NUM] |
|
Page extension [EXT] (one way audio) |
Perform a page (on way audio) with the extension dialed [EXT] |
|
Park the call |
Park the call |
|
Pickup Extension [EXT] |
Pickup extension dialed [EXT] |
|
Pickup Group |
Pickup a call from the current group |
|
Play Beep |
Play a simple beep |
|
Play the callerID of the calling party |
Play the callerID of the calling party |
|
Record a Message |
Record a message. The message is recorded and added to the list of media files with the date and time of the recordings. Usually it is renamed and used in some menu |
|
Retrieve the voicemail of the calling extension |
Retrieve the voicemail of the calling extension |
|
Retrieve the voicemail of the [EXT] dialed |
Retrieve the voicemail of the extension [EXT] |
|
Say the parked calls extensions |
List the parking lot used by calls parked |
|
Set Extension [EXT] state to in use |
Set the state of the extension [EXT] to “IN USE” |
|
Set Extension [EXT] state to not in use |
Set the state of the extension [EXT] to “NOT IN USE” |
|
Set FMFM number to [NUM] and enable it |
Set the number [NUM] dialed as FMFM for the calling extension. |
|
Set on busy forwarding for calling extension |
If the [NUM] dialed is not an internal extension, then the [NUM] is checked among the Custom Destinations. If one of the Custom Destinations is matching the [NUM], then it is used, otherwise a new Custom Destination is automatically created and set as Busy Forwarding. |
|
Set on no answer forwarding for calling extension to [NUM]
|
If the [NUM] dialed is not an internal extension, then the [NUM] is checked among the Custom Destinations. If one of the Custom Destinations is matching the [NUM], then it is used, otherwise a new Custom Destination is automatically created and set as No Answer Forwarding. |
|
Set on offline forwarding for calling extension to [NUM] |
If the [NUM] dialed is not an internal extension, then the [NUM] is checked among the Custom Destinations. If one of the Custom Destinations is matching the [NUM], then it is used, otherwise a new Custom Destination is automatically created and set as Offline Forwarding. |
|
Set unconditional forwarding for calling extension to [NUM]
|
If the [NUM] dialed is not an internal extension, then the [NUM] is checked among the Custom Destinations. If one of the Custom Destinations is matching the [NUM], then it is used, otherwise a new Custom Destination is automatically created and set as Unconditional Forwarding. |
|
Spy extension [EXT] |
Spy on extension [EXT] |
|
Toggle state of extension [EXT] |
Change the state of the Extension [EXT] from IN USE to NOT IN USE and vice versa |
|
Unmask the callerID on calling [NUM] |
Remove the Privacy Mode while calling the [NUM]
|
|
Voicemail for Extension [EXT] |
Retrieve the voicemail for extension [EXT] |
|
Wait five seconds |
Wait five seconds |
|
Wait one second |
Wait one second |
|
Wakeup Alarm - Disable the time set |
List all wake up alarms set for the calling extension and allow to delete one of them |
|
Wakeup Alarm - Play the time set |
List all wake up alarms set for the calling extension |
|
Wakeup Alarm - Set the time from DTMF HHMM |
Set a wake up alarm by requesting to enter the hour in the HHMM format |
|
Echo test |
Perform an echo test, repeating all what is said |
New Feature Codes are automatically created when any of the object is created, as follows:
|
Object |
Feature code |
|
Extensions |
Allowing to dial the extension listed |
|
Custom Destinations |
Allowing to dial the destination defined |
|
Media Files |
Rerecord, Playback and Background the media file |
|
Conditions |
Check condition |
|
IVRs |
Execute IVR |
|
Hunt Lists |
Execute hunt lists |
|
Conference Rooms |
Access conference room |
|
Queues |
Access queue |
|
Flows |
Execute flows |
|
DISA |
Access DISA |
|
Voicemails |
Send the call to the voicemail |
|
Whisper to extension [EXT] |
Whisper to extension [EXT] |
